Intercom

Look up any user or lead by email, name, or attribute in seconds

Pull a contact's full profile — attributes, tags, company, and activity

Page through your users and leads

Create a new user or lead with their details

Edit a contact's name, phone, subscription, or custom attributes

Permanently remove a contact from Intercom

Soft-hide a contact you can restore later

Combine a duplicate lead into the real user record

List the companies a contact belongs to

Attach a contact to their company account

Create or upsert a company account by your own company id

Look up a company by your own id, name, tag, or segment

Pull a company account's full details

Page through every company account in the workspace

Remove a company account from Intercom

List everyone attached to a company account

Search open, unassigned, tagged, or overdue conversations

Page through recent conversations

Open the full customer conversation thread in plain text

Start a new conversation on a customer's behalf

Send a public reply in a conversation as an admin

Add a private teammate-only note to a conversation

Assign or reassign a conversation to the right teammate or team

Snooze a conversation to resurface it at a chosen time

Mark a conversation resolved and close it

Bring a closed or snoozed conversation back to the inbox

Escalate a conversation into a trackable ticket

Label a conversation for routing and reporting

Open a tracked ticket for a customer

Pull a ticket's status, owner, and full detail

Change a ticket's status, owner, or fields

Search tickets by status, owner, type, or customer

Add a reply or internal note to a ticket

List the ticket types you can open

List every tag in the workspace

Add a new tag or rename an existing one

Remove a tag from the workspace

Label a contact for segments and campaigns

Leave an internal note on a contact's profile

Read the internal notes left on a contact

Record a product/behaviour event on a customer's timeline

List a contact's recent product events

List the admins on your Intercom workspace

Look up one admin's details

See which admin the connection is acting as

Flip a teammate to away (optionally reassigning their conversations)

List the teams you can route work to

Look up one team's members

List your audience segments and their sizes

Look up one segment's details

List the custom data attributes you can read and write

Define a new custom data attribute for contacts or companies

Update a custom data attribute's options or description

Find an existing help article to answer a question

Page through your Help Center articles

Pull one Help Center article's content

Draft or publish a new Help Center article

Update or publish an existing Help Center article

Remove a Help Center article

List the folders your help articles live in

Send a proactive in-app or email message from your team

List your email/SMS subscription options

Fires when a new conversation is started in Intercom.

Fires when a user or lead replies in a conversation.

Fires when an admin replies to a conversation.

Fires when a conversation is closed (resolved).

Fires when a customer leaves a rating on a conversation.

Fires when a tag is added to a conversation.

Fires when a new ticket is created in Intercom.

Fires when a new user (a known contact) is added.

Fires when a new lead (an anonymous or unidentified visitor) is captured.

Fires when a lead provides an email address (a high-intent signal).

Fires when a user opts out of receiving emails.

Fires when a tag is added to a user.

Fires when a tag is added to a lead.

Fires when a new company is added in Intercom.