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Crisp

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Handle your Crisp customer chats from one chat — reply, tag and organize contacts, while your AI assistant does the steps

What it does

Crisp actions

98 actions

Ask in plain language — Praxivara picks the right Crisp action, runs it, and confirms anything sensitive first.

List Conversations

Lists the chat conversations in your Crisp inbox, newest first.

Get Conversation

Retrieves the full details of a single conversation.

Check Conversation Exists

Checks whether a conversation exists without loading it.

Create Conversation

Starts a brand-new empty conversation in your inbox.

Initiate Conversation

Activates an existing conversation session so messages can start flowing.

Delete Conversation

Permanently removes a conversation from your inbox.

Get Conversation Messages

Retrieves the messages exchanged in a conversation.

Send Message

Sends a message to the customer in a conversation.

Send Private Note

Adds a private internal note to a conversation that the customer cannot see.

Send File Message

Sends a file or image to the customer in a conversation.

Send Picker Message

Sends the customer a menu of choices to pick from.

Send Field Message

Asks the customer to fill in a single piece of information.

Get Single Message

Retrieves one specific message from a conversation.

Update Message

Edits the content of a message already sent in a conversation.

Remove Message

Deletes a specific message from a conversation.

Set Typing Indicator

Shows or hides an agent typing indicator in a conversation.

Mark Conversation Read

Marks the messages in a conversation as read.

Mark Conversation Unread

Marks a conversation as unread.

Mark Conversation Delivered

Marks the messages in a conversation as delivered.

Get Conversation Status

Gets the current status of a conversation (pending, unresolved, or resolved).

Update Conversation Status

Changes a conversation's status to pending, unresolved, or resolved.

Update Conversation Open State

Marks a conversation as opened or closed by an agent.

Get Conversation Assignment

Shows which agent a conversation is assigned to.

Assign Conversation

Assigns a conversation to a specific agent (or unassigns it).

Move Conversation To Inbox

Moves a conversation into a specific team inbox.

Get Conversation Contact Details

Gets a conversation's contact details and custom data (name, email, segments, notes).

Update Conversation Contact Details

Updates a conversation's contact details, subject, segments, or custom data.

Get Conversation Participants

Lists the extra people copied on a conversation.

Set Conversation Participants

Sets the extra people copied on a conversation.

Get Conversation Block Status

Checks whether the visitor in a conversation is blocked.

Block Or Unblock Conversation

Blocks or unblocks the visitor in a conversation.

Get Conversation Verify Status

Checks whether the visitor in a conversation has a verified identity.

Set Conversation Verify Status

Marks the visitor in a conversation as verified or unverified.

Email Conversation Transcript

Emails a transcript of the conversation to the visitor or an operator.

Schedule Conversation Reminder

Schedules a follow-up reminder on a conversation.

Purge Conversation Messages

Erases all messages in a conversation while keeping the conversation itself.

List Conversation Browsed Pages

Lists the web pages the visitor browsed during a conversation.

List Conversation Events

Lists the timeline events recorded on a conversation.

List Conversation Files

Lists the files shared in a conversation.

List Spam Conversations

Lists conversations that were flagged as spam.

Get Contact Count

Gets the total number of contacts in your Crisp database.

List Or Search Contacts

Lists or searches the contact profiles in your Crisp database.

Check Contact Exists

Checks whether a contact exists by ID or email.

Create Contact

Creates a new contact profile.

Get Contact

Retrieves a single contact profile.

Replace Contact

Overwrites a contact profile with new details.

Update Contact

Updates selected fields on a contact profile.

Delete Contact

Deletes a contact profile.

Get Contact Custom Data

Gets the custom data fields stored on a contact.

Replace Contact Custom Data

Overwrites the custom data stored on a contact.

Update Contact Custom Data

Updates selected custom data fields on a contact.

Get Contact Email Subscription

Checks whether a contact is subscribed to email.

Update Contact Email Subscription

Subscribes or unsubscribes a contact from email.

Add Contact Event

Records an activity event on a contact's timeline.

List Contact Events

Lists the activity events recorded on a contact.

List Contact Conversations

Lists the conversations linked to a contact.

List Contact Campaigns

Lists the campaigns a contact has received.

List Contact Segments

Lists the segments used to categorize your contacts.

List Contact Data Keys

Lists the custom data field names used across your contacts.

List Contact Event Names

Lists the event names recorded across your contacts.

Export Contacts

Starts an export of your contact list.

Import Contacts

Imports a batch of contacts from a hosted file.

Count Live Visitors

Counts the visitors currently browsing your site.

List Live Visitors

Lists the visitors currently on your site.

Map Live Visitors

Shows where your current visitors are located on a map.

Find Session From Visitor Token

Finds a conversation session from a visitor token.

Count Blocked Visitors

Counts the visitors currently blocked from your site.

Count Visitors Blocked By Rule

Counts the visitors blocked by a specific block rule.

Clear A Block Rule

Removes a block rule, unblocking the visitors it covered.

List Team Members

Lists the agents on your Crisp team.

List Recently Active Team Members

Lists which agents were most recently active.

Get Team Member

Retrieves the details of one team member.

Invite Team Member

Invites a new agent to your Crisp team.

Update Team Member Role

Changes a team member's role or title.

Remove Team Member

Removes an agent from your Crisp team.

List Team Availability

Shows which agents are currently online or away.

Get Chat Availability

Checks whether your chat is currently shown as online or offline.

Get Workspace Settings

Gets your Crisp workspace configuration.

Update Workspace Settings

Updates your Crisp workspace configuration.

Get Workspace Profile

Retrieves your Crisp workspace's basic profile.

Create Workspace

Creates a new Crisp workspace.

Delete Workspace

Permanently schedules deletion of a Crisp workspace.

Abort Workspace Deletion

Cancels a pending workspace deletion.

Get Identity Verification Settings

Gets your visitor identity-verification settings.

Update Identity Verification Settings

Turns visitor identity verification on or off.

Get Identity Verification Key

Retrieves the secret key used to sign verified visitor identities.

Roll Identity Verification Key

Generates a fresh identity-verification secret key.

Get Connected Account

Gets details about the connected Crisp plugin account.

List Accessible Workspaces

Lists all Crisp workspaces this connection can access.

List Campaigns

Lists your marketing and messaging campaigns.

Get Campaign

Retrieves the details of a single campaign.

List Campaign Templates

Lists your reusable campaign templates.

Get Campaign Template

Retrieves a single campaign template.

Create Campaign Template

Creates a new campaign template.

Replace Campaign Template

Overwrites a campaign template.

Update Campaign Template

Updates fields on a campaign template.

Delete Campaign Template

Deletes a campaign template.

Generate File Upload URL

Prepares a secure link for uploading a file to share in chat.

What it watches for

Crisp triggers

3 triggers

Events in Crisp that can start an automation on their own — no clicks required once you set it up.

New conversation Webhook

Fires when a new conversation starts in your Crisp inbox.

New contact Webhook

Fires when a new contact (person) is added in Crisp.

Conversation resolved Webhook

Fires when a conversation is marked resolved in Crisp.

Just ask

What you can ask in plain English

No menus, no automation builder to learn. Type it like you'd ask a capable assistant — Praxivara figures out the Crisp steps and shows you exactly what it did.

Catch me up on what needs my attention in Crisp today.
Handle this in Crisp and confirm before anything goes out.
Build me an AI agent that keeps Crisp tidy every morning.
Pull the latest from Crisp and turn it into a one-page report.
Works great with

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